If I could give a zero star I would. It's been 23 days and I still do not have my 36" griddle. I was sent a 17" by mistake 2 weeks after I placed my original order. Been talking to a CEO reaching out a week ago what my tracking number is. Was told this should of shipped I have to reach out to blackstone. Still waiting..... very disappointing. When and if this griddle arrives. Fingers crossed the thing works properly. Can't imagine how much a hassle it is going to he in getting something fixed but need the griddle to arrive. Maybe next week....