Napoleon- 22" PRO Charcoal
- Delivery and Inspection
Get grilling with the original infrared grilling fuel using Napoleon's PRO Charcoal Kettle Grill. You'll know it's a Napoleon with the iconic WAVE™ cooking grids for those distinctive sear marks. Easy access, hinged, porcelain coated cast iron cooking grids make adding more charcoal or woodchips effortless, while three cooking heights and masterful airflow management provide precise temperature control. The improved PRO Air Control system increases air and temperature accuracy. A large stainless steel heat diffuser lifts the charcoal up off the bowl of the kettle evenly radiating heat throughout the grill and directing spent charcoal down to the ash catcher. On the outside, this grill shines. The porcelain coated steel body shrugs off the elements. The lid features an offset hinge that opens, allowing access to the whole cooking surface while keeping your hands away from the heat.
- Porcelain Coated Cast Iron Iconic WAVE™ Cooking Grids
- 365 in² Total Cooking Area
- Hinged Cooking Grids with Three Height Adjustments
- Hinged Lid
- ACCU-PROBE™ Temperature Gauge
- Removable Heavy Steel Ash Catcher
- Dimensions: 40"H X 23"W X 28.50"D
More often then not, shipments/packages make it to your location without a problem. However, if they do, we ask that you thoroughly inspect your packages following a few guidelines. Note that any type of damage will require photos submitted to email@example.com within 48 hours of receipt to process your return/exchange.
Pre-Delivery: If you are not there to sign-for or inspect the delivery, and authorize the freight company to leave the order without a signature (by leaving a note, etc.), CozeeFlames cannot be held liable for any damages or missing pieces.
Upon Delivery: When it arrives, ensure that the pallet/piece count on the delivery receipt matches the number of pallets/pieces you are supposed to have received. Note any missing pieces on the delivery receipt before you sign. Example: “Only Received 3 of 4 pieces.” Call us at (915)407-0054 immediately to let us know you are missing pallets/pieces. We will coordinate with the carrier to locate the missing items or replace them.
Immediately inspect for any visible damages like crumpled box corners, holes/punctures, or broken pallets (which are typical signs of internal damage). If there is any visible damage REFUSE DELIVERY OF THE ENTIRE ORDER. Do not keep a partial order if any single item is damaged. Note any damages to the packaging or contents on the delivery receipt by specifically writing the word “Damaged”.
If there is no visible external damage, please sign-for and accept your freight. Signing your delivery receipt without noting any damages legally states that you have received your items in good condition. Note that drivers will not wait for you to inspect for concealed damage.
Upon accepting your order, open and inspect your package for CONCEALED DAMAGE. You have 48 hours to email us damage photos at firstname.lastname@example.org. You may call us at (915)407-0054 to report any concealed damage, only after we have received the corresponding photos. Please have your order number ready. Thank you.
Generally, most of the items we carry can be returned within 30 days of receipt in new condition and unopened. Custom ordered products cannot be returned or refunded.
Returned products must be sent back with their original packaging and have all of the parts and components that they came with. Please contact the manufacturer for any warranty issues.
Please document (photograph) any damages upon receiving the item and report these damages to the delivery carrier if product was sent by LTL or freight (not by UPS, Fedex, USPS, etc).
Some items may additionally be subject to a restocking fee. Customer is responsible for return shipping and original shipping cost, even if the item was "free shipping". Any damages to products may void the return. Returns must be accompanied with an RMA number. Please contact us in order to have one generated.
Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.
As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost to you. Refunds will be issued to the original credit card that you use when placing your order. It is the customers' responsibility to confirm the product will comply with their state, county or city codes.
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