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The Napoleon Charcoal Professional Grill takes traditional charcoal grilling to new heights with the stability and features of cart model gas grilling in a huge charcoal BBQ. Durable and beautiful stainless steel construction makes this charcoal grill ideal for every environment. You can add charcoal on the fly with the front loading charcoal door. The adjustable charcoal bed and sliding air vents make heat management a breeze. Lower the charcoal bed for easy roasting, or raise it up for high heat searing. You'll know it's a Napoleon with the iconic WAVE™ cooking grids for those distinctive sear marks. The most unique feature of the Charcoal Professional has to be the charcoal powered rotisserie burner. The slide-out ash and drip pan keeps cleanup simple. Experience the height of professional charcoal grilling with the Napoleon stainless steel Charcoal Professional Grill.
More often then not, shipments/packages make it to your location without a problem. However, if they do, we ask that you thoroughly inspect your packages following a few guidelines. Note that any type of damage will require photos submitted to firstname.lastname@example.org within 48 hours of receipt to process your return/exchange.
Pre-Delivery: If you are not there to sign-for or inspect the delivery, and authorize the freight company to leave the order without a signature (by leaving a note, etc.), CozeeFlames cannot be held liable for any damages or missing pieces.
Upon Delivery:When it arrives, ensure that the pallet/piece count on the delivery receipt matches the number of pallets/pieces you are supposed to have received. Note any missing pieces on the delivery receipt before you sign. Example: “Only Received 3 of 4 pieces.” Call us at (915)407-0054 immediately to let us know you are missing pallets/pieces. We will coordinate with the carrier to locate the missing items or replace them.
Immediately inspect for any visible damages like crumpled box corners, holes/punctures, or broken pallets (which are typical signs of internal damage). If there is any visible damage REFUSE DELIVERY OF THE ENTIRE ORDER. Do not keep a partial order if any single item is damaged. Note any damages to the packaging or contents on the delivery receipt by specifically writing the word “Damaged”.
If there is no visible external damage, please sign-for and accept your freight. Signing your delivery receipt without noting any damages legally states that you have received your items in good condition. Note that drivers will not wait for you to inspect for concealed damage.
Upon accepting your order, open and inspect your package forCONCEALED DAMAGE.You have48 Hoursto email us damage photos email@example.com.You may call us at(915)407-0054to report any concealed damage, only after we have received the corresponding photos. Please have your order number ready. Thank you.
If you are able to find an item that you're looking for at a local store/online retail that includes all shipping and fees. All you have to do is present to us the current ad or show us a photo, phone display or app, and we’ll match their price, guaranteed. Our price match policy only applies to the brands we carry on our website. Does not include installation labor; and closeout, discontinued, clearance, refurbished, used or damaged items. This cannot be combined with other discounts.
Our 100% Price Match Guarantee has the following Restrictions:
-Promotions such as rebates and buy one, get one free offers are not eligible
-We cannot price match items that are out of stock. The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
-The competitor must be an Authorized Retailer of the item you have purchased
-The Price Match Guarantee includes will be calculated based on item price, sales tax, shipping charges.
-Price Matches do not apply for exchange orders.
Give us a Call at (915) 407-0054 or email us at Support@CozeeFlames.com with the Price Match Information.
We know you have a choice in online shopping, and we want to do all that we can do to earn your business. We not only want to earn it, but we want to keep it as well!
Here are the top 8 reasons to buy from CozeeFlames:
100% Safe and Secure Online Shopping - Know that every transaction that takes place on our website is 100% secure.
Customer Service Is Our Top Priority - Plain and simple, we are here for YOU, the customer. Our goal is to deliver the WOW factor in service. We strive for excellence in customer service and are driven to provide value at all times. You can expect communication from us immediately after your order is placed, and also when your product ships. To this day, every order still receives an email from our owner personally thanking you for letting us earn your business.
Lowest prices - We negotiate the best prices with our manufacturers to bring you the lowest costs you will find anywhere. We are so confident in our prices that we provide a Price Match Guarantee to all our customers.
Free Shipping - Like many of our customers we don't really care much for paying for shipping. So we provide FREE SHIPPING ON ALL ORDERS for all our products to the lower 48 states.
No Hassle Returns- At CozeeFlames, we know that things happen, that's why we're happy to offer our customers our 30-Day No Hassle Returns/Exchange Policy. If a customer needs to return an item for ANY reason, they're able to do so within 30-days, just pay for return shipping. Restocking fees may apply. It's as simple as that.
Quality - We understand what it can be like to purchase online without actually seeing and touching the product itself. So we want you to know that all the manufacturers on this site are hand chosen by our owners to ensure you receive a quality product. All items are inspected (twice) before leaving the warehouse so we know that you’ll be happy with the product that arrives at your door.
Authorized Dealers - CozeeFlames is an authorized dealer for every brand that we carry. You can rest easy knowing you will receive the full manufacturer's warranty with every purchase.
Fully Insured Shipments - Every shipment that leaves our warehouses is fully covered in case of a lost item or damage. Please refer to the Shipping & Returns tab to learn more about our policy.
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I just tried my new Blackstone Model 6825 pizza oven with cart last night (Jan 18, 2023). I made two pizzas. Having never made a pizza before I was both excited and concerned. It was easy! They were delicious! I couldn’t be happier. The pizza literally cooks in two minutes at 800 degrees. If you prep ahead of time, two people can turn out a pizza every 5 minutes easy — big party time!
Quality of the oven is excellent. Putting it together was easy, although a lot of screws. Took about 1-1/2 hours. It was missing 8 screws for the handles and I am waiting to hear back from them. Didn’t stop me from cooking because the handles don’t have anything to do with cooking.
Better value than the Ooni brand because the Blackstone comes with a very high quality stand, two stones (top and bottom), a rotisserie motor for the bottom stone, and a thick, solid top that helps hold and distribute the heat.
Try to buy from small businesses instead of big superstores. Tried cozee flame the price was within range of other places and they said they’d ship within 72 hours. Not even close. I understood being dec 17 that it might take a little longer but almost a month. Was contacted by company after 2 weeks that item hasn’t shipped due to backlog. Was told due to inconvenience was going to receive 5 piece grilling utensils and also accessories as of 1/17 received griddle 3 1/2 weeks late and no utensils. Texted company and they acted like they had no idea what I was talking about. Never again