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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@cozeeflames.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@cozeeflames.com.
Disclaimer
CozeeFlames is an outlet for our high quality brands and are not the brand itself.
Refund requests and processing times will vary from each brand.
Damages and issues
Please inspect your order upon reception and contact us immediately within 48 Hours of receiving the product if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Here is our email and phone number: support@cozeeflames.com/ (915)407-0054
Exchanges
We only replace items that are defective or damaged. If you need to exchange it for the same item contact us at support@cozeeflames.com
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 Business Days. Please remember it can take some time for your bank or credit card company to process and post the refund too.