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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. No returns on products that are built to order such as fire bowls and tables. Any return or cancellation for reasons other that damages or defects are subject to a 4% fee if paid by credit card, as the credit card companies will not refund any transaction fees to merchants.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You are responsible for return shipping costs after the shipment has left the warehouse, unless the product is defective or damaged. You may also be responsible for re-stocking fees after an order has been processed and product(s) pulled from inventory and prepared for shipment.
To start a return, you can contact us at support@cozeeflames.com. If your return is accepted, we’ll instruct you how to handle the return depending on the type of product.
Disclaimer
CozeeFlames is an authorized retailer for our high quality brands and are not the brand itself. Refund requests and processing times will vary by brand.
Damages and Issues
Please inspect your order upon delivery and do not accept the shipment if there is obvious damage, then contact us. Then within 48 hours if the item is defective, has damage that was not apparent when delivered, or if you receive the wrong item contact us so we can evaluate the issue and make it right. Here is our email and phone number: support@cozeeflames.com / (760) 565-5385.
Exchanges
We only replace items that are defective or damaged. If you need to exchange it for the same item contact us at support@cozeeflames.com. You are responsible for return shipping costs and possible restocking fee unless the product is defective or damaged.
Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
Cancellations
If you cancel an order for large items (greater than 50 lbs) before it has been shipped, a 10% restocking fee may apply.
Contact Us
Monday to Satuday 9:00 AM–7:00 PM Pacific Time
Phone: (760) 565-5385
Email: support@cozeeflames.com
