More often then not, shipments/packages make it to your location without a problem. However, if they do, we ask that you thoroughly inspect your packages following a few guidelines. Note that any type of damage will require photos submitted to firstname.lastname@example.org within 48 hours of receipt to process your return/exchange.
Pre-Delivery: If you are not there to sign-for or inspect the delivery, and authorize the freight company to leave the order without a signature (by leaving a note, etc.), CozeeFlames cannot be held liable for any damages or missing pieces.
Upon Delivery:When it arrives, ensure that the pallet/piece count on the delivery receipt matches the number of pallets/pieces you are supposed to have received. Note any missing pieces on the delivery receipt before you sign. Example: “Only Received 3 of 4 pieces.” Call us at (915)407-0054 immediately to let us know you are missing pallets/pieces. We will coordinate with the carrier to locate the missing items or replace them.
Immediately inspect for any visible damages like crumpled box corners, holes/punctures, or broken pallets (which are typical signs of internal damage). If there is any visible damage REFUSE DELIVERY OF THE ENTIRE ORDER. Do not keep a partial order if any single item is damaged. Note any damages to the packaging or contents on the delivery receipt by specifically writing the word “Damaged”.
If there is no visible external damage, please sign-for and accept your freight. Signing your delivery receipt without noting any damages legally states that you have received your items in good condition. Note that drivers will not wait for you to inspect for concealed damage.
Upon accepting your order, open and inspect your package forCONCEALED DAMAGE.You have48 Hoursto email us damage photos email@example.com.You may call us at(915)407-0054to report any concealed damage, only after we have received the corresponding photos. Please have your order number ready. Thank you.
If you are able to find an item that you're looking for at a local store/online retail that includes all shipping and fees. All you have to do is present to us the current ad or show us a photo, phone display or app, and we’ll match their price, guaranteed. Our price match policy only applies to the brands we carry on our website. Does not include installation labor; and closeout, discontinued, clearance, refurbished, used or damaged items. This cannot be combined with other discounts.
Our 100% Price Match Guarantee has the following Restrictions:
-Promotions such as rebates and buy one, get one free offers are not eligible
-We cannot price match items that are out of stock. The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
-The competitor must be an Authorized Retailer of the item you have purchased
-The Price Match Guarantee includes will be calculated based on item price, sales tax, shipping charges.
-Price Matches do not apply for exchange orders.
Give us a Call at (915) 407-0054 or email us at Support@CozeeFlames.com with the Price Match Information.
We know you have a choice in online shopping, and we want to do all that we can do to earn your business. We not only want to earn it, but we want to keep it as well!
Here are the top 8 reasons to buy from CozeeFlames:
100% Safe and Secure Online Shopping - Know that every transaction that takes place on our website is 100% secure.
Customer Service Is Our Top Priority - Plain and simple, we are here for YOU, the customer. Our goal is to deliver the WOW factor in service. We strive for excellence in customer service and are driven to provide value at all times. You can expect communication from us immediately after your order is placed, and also when your product ships. To this day, every order still receives an email from our owner personally thanking you for letting us earn your business.
Lowest prices - We negotiate the best prices with our manufacturers to bring you the lowest costs you will find anywhere. We are so confident in our prices that we provide a Price Match Guarantee to all our customers.
Free Shipping - Like many of our customers we don't really care much for paying for shipping. So we provide FREE SHIPPING ON ALL ORDERS for all our products to the lower 48 states.
No Hassle Returns- At CozeeFlames, we know that things happen, that's why we're happy to offer our customers our 30-Day No Hassle Returns/Exchange Policy. If a customer needs to return an item for ANY reason, they're able to do so within 30-days, just pay for return shipping. Restocking fees may apply. It's as simple as that.
Quality - We understand what it can be like to purchase online without actually seeing and touching the product itself. So we want you to know that all the manufacturers on this site are hand chosen by our owners to ensure you receive a quality product. All items are inspected (twice) before leaving the warehouse so we know that you’ll be happy with the product that arrives at your door.
Authorized Dealers - CozeeFlames is an authorized dealer for every brand that we carry. You can rest easy knowing you will receive the full manufacturer's warranty with every purchase.
Fully Insured Shipments - Every shipment that leaves our warehouses is fully covered in case of a lost item or damage. Please refer to the Shipping & Returns tab to learn more about our policy.
Love my pizza oven. Great communication and delivery.
Nice set of tools
The pizza oven is amazing. The assembly instruciton and information is not very well done. We had to redo a lot of time because it was not well explained and identified. We succeeded and now I love my oven
If you’re thinking about buying a pizza oven this is the one! I love my Blackstone Pizza oven and it was delivered in great shape and timely. Kenneth at CozeeFlames kept me informed all the way and followed up to make sure everything was okay. Don’t hesitate order now. You’ll be glad you did!
Blackstone Pizza Oven is awesome and the price through Cozee was great!
Delivery was great and so was table very sturdy. No problems at all
5 star from the communication to the delivery.
Great service and shipping was fast
Very fast shipping Great service on everything ordered! Would order from gain
The guys put together a great Napoleon package for me & I couldn’t be more happier with my Phantom Prestige 500
Best & most professional customer service ever! Prices are excellent too!
Such a professional store with great delivery! Highly recommend Kenneth to serve all your needs!
Great Price with Fed X Free shipping
Easy assembly of oven and cart. We had two wonderful pizzas that came out great the first time.
This griddle is everything advertised and more!! The taste of food prepared on a seasoned griddle is elevated. The speed at which you can cook individual product and the easy cleanup make this a beautiful addition to my smoking and BBQ area. Friends and family are very impressed too!
This griddle has performed exactly like I expected. The cover is a little thin for my liking but as far as the griddle, it cooks great. Also Thank You cozeeflames for the great service!
We love our blackstone. It’s cooked everything from steaks, brats, chicken, breakfast items you name it! My husband loves cooking on it as well! Def. Recommend!!!
I would like the rest of my items!
Love my pizza oven. Great communication and delivery.
Nice set of tools
I am still waiting for the base so I scan install it.